Privacy Policy
Last updated: 27 August 2026
This Privacy Policy explains how CelloCoach collects, uses, stores and protects personal data when you use CelloCoach.com, purchase products or services, subscribe to CelloCoach Studio, book lessons, contact CelloCoach, or otherwise interact with CelloCoach online.
CelloCoach aims to collect only the personal information reasonably necessary to provide its products and services.
1. Data controller
The data controller is:
Jonathan Humphries / CelloCoach
SIRET: 843 465 576 00018
Email: jonathan@cellocoach.com
Website: https://cellocoach.com/
For questions about this Privacy Policy or the use of your personal data, contact:
2. Personal data collected
Depending on how you use CelloCoach services, the following categories of information may be collected.
Contact information
This may include:
- name;
- email address;
- telephone number where provided;
- postal or billing address;
- country of residence.
Purchase and account information
When you purchase a product or service, information may include:
- products or services purchased;
- order number;
- purchase date;
- transaction amount;
- billing and shipping information;
- discount or promotional code used;
- customer account information where applicable.
Payment information
Payments may be processed by third-party payment providers, including Stripe.
CelloCoach does not normally receive or store complete payment-card numbers.
Payment providers may process information including your name, billing address, email address, payment method, transaction amount and payment details necessary to complete the transaction.
Stripe may act as a processor and/or independent controller for certain payment-related activities in accordance with its own privacy policy.
Lesson and Studio information
When you book or subscribe to private teaching or CelloCoach Studio, information may include:
- lesson dates and times;
- selected Studio plan;
- subscription status;
- attendance and cancellation history;
- lesson goals;
- repertoire or educational materials being studied;
- teaching notes;
- scheduling correspondence;
- technical information relevant to providing online lessons.
Lesson recordings
With the student’s knowledge, online lessons may be recorded for private educational use.
Recordings may contain:
- video;
- audio;
- voice;
- image;
- instrument performance;
- teaching discussion.
A student who does not wish a live lesson to be recorded may inform CelloCoach before recording begins.
Communications
CelloCoach may retain communications sent through:
- email;
- website contact forms;
- lesson booking forms;
- customer-support requests;
- other direct communications relating to an order or teaching service.
Mailing-list information
If you voluntarily subscribe to marketing communications, CelloCoach may process:
- email address;
- subscription status;
- information relating to delivery, opening or interaction with email campaigns where supported by the email service used.
Marketing consent may be withdrawn at any time.
Website and technical information
When you visit CelloCoach.com, technical information may be generated automatically, including:
- IP address;
- browser and device information;
- operating system;
- approximate location derived from technical data;
- pages visited;
- timestamps;
- referral information;
- cookies or similar identifiers where applicable.
3. Why personal data is used
Personal data may be used to:
- process orders and payments;
- deliver digital products;
- arrange production and delivery of physical products;
- administer customer accounts;
- provide private lessons;
- manage CelloCoach Studio subscriptions;
- schedule and reschedule appointments;
- communicate teaching information;
- provide lesson recordings or personalised educational materials;
- issue invoices and receipts;
- respond to customer questions;
- manage cancellations and subscription renewals;
- prevent fraud and payment abuse;
- maintain accounting and business records;
- comply with tax, consumer-protection and other legal obligations;
- improve the functioning and security of CelloCoach.com;
- send marketing communications where legally permitted.
4. Legal bases for processing
Depending on the activity, personal data is processed on one or more of the following legal bases.
Performance of a contract
Data is processed where necessary to:
- complete a purchase;
- provide a lesson;
- administer a Studio membership;
- process a subscription;
- fulfil an order;
- provide customer support connected with a purchased service.
Legal obligation
Certain data may be retained or processed where required for:
- accounting;
- taxation;
- fraud prevention;
- consumer law;
- regulatory or legal compliance.
Legitimate interests
CelloCoach may process data where reasonably necessary for legitimate business interests, including:
- maintaining website security;
- preventing misuse;
- maintaining customer-service records;
- managing existing customer relationships;
- improving business operations.
These interests are balanced against the rights and interests of the individuals concerned.
Consent
Consent may be used where required, particularly for:
- certain marketing communications;
- optional cookies or trackers;
- certain uses of recordings or media beyond the private delivery of the purchased teaching service.
Consent can be withdrawn at any time where processing is based on consent.
5. Who receives personal data
Personal information is not sold to advertisers.
Data may be shared only where reasonably necessary with service providers involved in operating CelloCoach.
These may include:
Stripe
Stripe processes payments, recurring subscriptions, billing information and payment-method data.
WooCommerce and WordPress services
These services may process order, account, website and customer information necessary to operate CelloCoach.com.
Google services
Google Calendar or related Google services may process information necessary to schedule or administer appointments.
Email providers
Email and mailing-list providers may process contact information for service communications or marketing where authorised.
Print-on-demand and fulfilment providers
Where a physical product is ordered, necessary customer information may be supplied to a printing or fulfilment provider for production and delivery.
This may include Amazon or another fulfilment provider used by CelloCoach.
Hosting and technical providers
Website hosting, security, backup and related technical providers may process limited data necessary to operate and protect the website.
Professional and legal advisers
Information may be shared where reasonably necessary with accountants, legal advisers, insurers or public authorities.
6. International data transfers
Some service providers used by CelloCoach may operate or process data outside France or the European Economic Area.
Where personal data is transferred internationally, CelloCoach relies on the legal safeguards provided by the relevant service provider and applicable data-protection law, such as adequacy decisions or approved contractual safeguards.
The CNIL recommends that organisations identify international transfers and the legal framework used to protect the transferred data.
7. Data retention
Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal or accounting requirements.
Retention periods may vary depending on the type of information.
Examples include:
- order and invoice information may be retained for the period required by tax and accounting law;
- customer-service correspondence may be retained while reasonably necessary to manage the relationship or resolve disputes;
- lesson and Studio administration records may be retained for the duration of the teaching relationship and for a reasonable period afterward;
- lesson recordings supplied to a student may be deleted when they are no longer reasonably necessary for the teaching service;
- marketing information may be retained until consent is withdrawn or the information is otherwise no longer required;
- technical security records may be retained for an appropriate limited period.
Where a precise retention period is not predetermined, CelloCoach uses criteria such as the duration of the customer relationship, legal requirements, dispute limitation periods and operational necessity.
CNIL guidance allows organisations to state either the retention period or the criteria used to determine it.
8. Cookies and similar technologies
CelloCoach.com may use cookies or similar technologies.
Some cookies may be necessary for:
- shopping-cart functionality;
- checkout;
- account login;
- security;
- website operation.
Other cookies or trackers, such as analytics or marketing technologies, may require consent before being activated.
Where consent is required, users must be able to refuse or withdraw consent as easily as they provide it.
Cookie preferences may be managed through the cookie-management tools available on CelloCoach.com where applicable.
9. Marketing communications
CelloCoach may send marketing communications only where legally permitted.
Where consent is required, marketing messages are sent only after the necessary consent has been obtained.
You may unsubscribe from marketing emails at any time by:
- using the unsubscribe link provided in the email; or
- contacting jonathan@cellocoach.com.
Unsubscribing from marketing does not prevent CelloCoach from sending necessary transactional messages concerning an order, subscription, lesson or other active service.
10. Lesson recordings and educational materials
Private lesson recordings are used primarily to support the student’s own learning.
Unless separate permission is obtained, CelloCoach will not publicly publish a private lesson recording for promotional or commercial purposes.
Students should also respect the privacy and intellectual-property rights associated with lesson recordings.
Recordings supplied to the student are intended for their personal educational use.
11. Children and minors
CelloCoach services may in some cases involve younger students.
Where personal data relating to a minor is processed, appropriate care is taken to limit collection to what is necessary for the educational or contractual purpose.
Where required, communication, consent or contracting may take place through a parent or legal guardian.
12. Data security
CelloCoach takes reasonable technical and organisational measures to protect personal data against:
- unauthorised access;
- disclosure;
- alteration;
- accidental loss;
- misuse.
No internet-based system can guarantee absolute security, but CelloCoach aims to use reputable providers and proportionate safeguards appropriate to the nature of the data processed.
13. Your rights
Subject to applicable law, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of your data;
- request restriction of processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request portability of certain data;
- obtain information about how your data is used.
To exercise these rights, contact:
Please provide enough information to identify the relevant customer record or transaction.
CelloCoach may need to verify identity before acting on a request.
The CNIL confirms that individuals may exercise rights including access, rectification, deletion, restriction, objection and, where applicable, portability.
14. Complaints to the CNIL
If you believe that your personal-data rights have not been respected, you may contact CelloCoach first so that the matter can be investigated.
You also have the right to lodge a complaint with the French data-protection authority:
Commission nationale de l’informatique et des libertés – CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
The CNIL also provides an online complaint service.
15. External websites and services
CelloCoach.com may contain links to third-party websites or services.
Those services operate under their own privacy policies and terms.
CelloCoach is not responsible for the privacy practices of independent third-party websites.
16. Changes to this Privacy Policy
This Privacy Policy may be updated when:
- services change;
- providers change;
- legal requirements change;
- CelloCoach changes how personal data is processed.
The latest version will be published on CelloCoach.com with the updated revision date.
17. Contact
For privacy questions, requests or concerns, contact:
Jonathan Humphries / CelloCoach
Email: jonathan@cellocoach.com
Website: https://cellocoach.com/
